A Lean towards Service Improvement
نویسندگان
چکیده
منابع مشابه
Adoption of Lean Thinking and Service Improvement for Care Home Service
Ageing population is a global trend; therefore the need of care service has been increasing dramatically. There are three basic forms of service delivered to the elderly: institution, community, and home. Particularly, the institutional service can be seen as an extension of medical service. The nursing home or so-called care home which is equipped with professional staff and facilities can pro...
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Along the implementation of Information Technology (IT), there are incident, request, problem, and event. According to this, organizations need to implement a function which can be a single point to provide communication between IT service provider and IT users. Information Technology Infrastructure Library (ITIL) mentions service desk as a function to operate solution of this matter. But, rece...
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The purpose of this paper is to present a classification of Lean models which aims to capture all the concepts related to this approach and thus facilitate its implementation. This classification allows the identification of the most relevant models according to several dimensions. From this perspective, we present a review and an analysis of Lean models literature and we propose dimensions for...
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ژورنال
عنوان ژورنال: Journal of integrated Care Pathways
سال: 2007
ISSN: 1473-2297
DOI: 10.1177/205343450701100101